A CALMER START
A practical first-visit guide: what to share, what to prepare and what happens after the team arrives. These are editable example arrangements, not a confirmed booking.
THE USEFUL DETAILS
A little context goes a long way.
BEFORE WE ARRIVE
Make the priorities visible
Choose the two or three areas that would make the biggest difference. Clear ordinary clutter from work surfaces so the visit can focus on cleaning rather than sorting.
Do not move heavy furniture or take on unsafe preparation. Mention access restrictions, loose fittings and delicate objects instead.
ON THE DAY
A clear handover
Introduce any pets, point out specialist surfaces and explain rooms that are out of scope. Keep valuables, medication and personal paperwork safely stored.
Confirm who to contact if the team finds an unexpected issue. Actual arrival windows and key-handling arrangements belong in the business's booking policy.
AFTER THE VISIT
Keep the useful details
Check the agreed priorities and share specific feedback. If you want recurring care, note what should stay the same and what should change next time.
A recurring plan should state the frequency, scope, cancellation terms and price. This template does not schedule or charge for visits.
A CLEAR NEXT STEP
From the first question to what happens next.
01
Make an inquiry
Use the quote tool for an indicative estimate, then explain the home and the preferred timing.
02
Confirm the scope
Agree rooms, extras, access and the business's actual terms before a visit is accepted.
03
Prepare lightly
Clear accessible work areas, secure private items and share any material or product concerns.
04
Set the next rhythm
Use feedback from the first clean to decide whether weekly, fortnightly or occasional care makes sense.
Before you begin.
Is the online estimate a confirmed price?
It is an indicative estimate. Confirm the final scope, price and availability before work begins.
Do I have to be at home?
Agree access and key arrangements directly when arranging the visit. Share entry codes only through the agreed private channel.
What if my plans change?
Get in touch as soon as plans change. Check the agreed rescheduling and cancellation terms before relying on a new date or refund.